Refund policy

Returns, Refunds & Exchanges

Change of Mind
Because our collections are made in small, limited runs, we’re unable to offer refunds for change of mind. Please choose carefully before placing your order.

Exchanges & Store Credit
If something isn’t quite right, we’re happy to offer an exchange or store credit for items that are unworn & unwashed.

To organise a return:

• Email us within 14 days of receiving your order
• Return postage is at the customer’s expense unless the item is faulty
• We recommend using tracked postage, just to be safe

Faulty or Incorrect Items
We carefully check every item before it leaves us, but if something slips through, please email kovy.designs@hotmail.com within 14 days of delivery.

Include your order number and a couple of clear photos, and we’ll sort it out as quickly as possible - whether that’s a replacement, exchange, or refund.

Refunds
Refunds are only offered for items that are faulty or can’t be replaced. Approved refunds will be processed back to your original payment method within 5 business days of receiving the return.

Original shipping costs aren’t refundable unless the return is due to a fault or our mistake.

Sale Items
Sale and clearance items are final sale - no returns or exchanges unless faulty.